1. General Terms
- No Refund for Services Rendered: Once our marketing services have been provided or work has commenced, refunds are generally not issued. This includes, but is not limited to, services such as digital marketing campaigns, SEO work, social media management, content creation, and any other marketing-related services.
- Consultations and Strategy Sessions: If you paid for an initial consultation or strategy session and have not received any services, we may offer a refund, subject to certain conditions. Refund requests for consultations must be made within 7 days from the date of the consultation booking.
2. Refund Eligibility
You may be eligible for a refund under the following circumstances:
- Service Cancellation: If you cancel a service before work has begun, you may receive a refund of any amounts paid, minus any administrative fees incurred by BEB MARKETING. You must notify us in writing (via email or phone) at least 48 hours before the start of any service.
- Unsatisfactory Service: If you feel the service provided did not meet the agreed-upon deliverables, you must notify us in writing within 7 days of receiving the service. We will review your complaint and attempt to resolve the issue, either through revisions, further work, or a partial refund based on the specific situation.
- Non-Delivery of Services: If we are unable to deliver the agreed-upon services due to reasons on our end (e.g., technical difficulties, unavailability of our team, etc.), you may be entitled to a full or partial refund. However, this will be assessed on a case-by-case basis.
3. Refund Process
If you believe you are entitled to a refund based on the criteria above, please follow these steps:
- Contact Us: Send an email to bebmarketing370@gmail.com or call us at +92 305 917 0370 to explain the issue and request a refund.
- Provide Relevant Information: Include details such as the service(s) in question, the date of purchase, and any other relevant documentation (e.g., contracts, receipts, emails) to support your request.
- Review Period: We will review your refund request within 7 business days. If we find that the service did not meet our standard or the agreed terms, we will offer a resolution, which may include a full or partial refund.
- Refund Issuance: If a refund is approved, we will process it back to the original payment method used. Please note that refunds may take up to 10 business days to be reflected in your account, depending on your payment method and financial institution.
4. Exceptions
- Customized Services: Refunds may not be available for custom services that have been specifically tailored to your needs or business, such as brand strategy development or bespoke marketing campaigns, unless there is a failure on our part to deliver.
- Subscription or Recurring Services: For ongoing services or subscription-based packages, such as monthly digital marketing services, refunds will only be issued for unused portions of the service, based on the terms of the agreement.
- Force Majeure: BEB MARKETING will not be responsible for any delays, non-performance, or inability to provide services due to circumstances beyond our control (e.g., natural disasters, pandemics, acts of government, etc.). In such cases, refunds may not be applicable.
5. Dispute Resolution
If you are unsatisfied with our response to your refund request, we encourage you to contact us directly to resolve the issue amicably. If the matter cannot be resolved through direct communication, we may suggest alternative dispute resolution methods.
6. Contact Information
If you have any questions regarding our Refund Policy, or if you wish to request a refund, please contact us using the details below:
- Email: bebmarketing370@gmail.com
- Phone: +92 305 917 0370
- Address: 8# Plaza, Usman Block, Commercial, Al Kabir Town, Phase 2, Raiwind Road, Lahore, Pakistan.